Support & FAQ
Help with using the app, subscriptions, and protecting your study data.
Contact support
For technical issues, subscriptions, data recovery, or privacy questions, please contact us.
rerevise.support@gmail.com
Frequently asked questions
Do I need to create an account?
The core app is designed to work without a Re:Re:vise account. Study information is primarily stored locally on your device.
Will the 7-day Pro trial automatically charge me?
No. The seven-day trial is separate from Apple's auto-renewing subscription purchase. It does not automatically convert into a paid plan. Starting a paid subscription requires a separate action and Apple's purchase confirmation.
How do I cancel a Pro subscription?
Open iPhone Settings → your Apple Account → Subscriptions to manage the subscription. Normally, cancelling renewal allows access until the already-paid expiration date. Exact details depend on the subscription's current status.
What if Pro is not activated after a purchase?
Restart the app and check your connection and Apple Account. Use Restore Purchases in the app's subscription management screen if available. If the problem continues, email us the plan, approximate purchase time, and any displayed error. Never send passwords or payment-card details.
Where is my study data stored?
Study data is primarily saved on the iPhone. If iCloud backup is enabled, backups may also be stored under your Apple Account. Verify backup status or make an export before deleting the app or changing devices.
Will deleting the app erase my study data?
Deleting the app may remove locally stored study information. Recovery from iCloud or exports is not guaranteed. Confirm backups before uninstalling.
Is study content shared with advertising providers?
We do not intend to send study item names, material titles, or user-entered study text to advertising or analytics services. Advertising SDKs may process device and ad-interaction information. See our Privacy Policy.
What is included in Pro?
Pro is planned to offer expanded item limits, advanced analytics, and longer-term forecasts. The final feature set and prices will be displayed in the app when released.
Reporting an issue
To help us investigate, include the iPhone model, iOS and app versions, steps to reproduce the issue, and any relevant error text. Avoid sending passwords, payment information, private study notes, or unredacted personal data.
This support information is prepared ahead of launch and will be updated if the app's final behavior or screens change.